• Why pay more for year four?
    Why pay more
    for year four?
"When you choose Future Generation Services for your IT hardware maintenance and support, the innovation, service quality and reliability is evident from day one"

IT Support Solutions

Third party support solutions, allow you to sweat your assets and stretch your budget.

At Future Generation Services we don’t see why your 'year four' support pricing should be wildly different from 'year three'. We support our customers in their choice to sweat their assets and look for maximum pay back on their IT outlay. To assist with this choice we have developed with our partners an adaptive suite of IT service and support solutions designed to meet the unique requirements of your continually evolving IT infrastructure. Our approach allows IT leaders to strategically leverage our complementary suite of IT services to create a support solution to fit exacting requirements. By reinforcing operational strengths and closing operational gaps, our goal is to help organisations drive compliance by increasing budget efficiency, streamline operational workflows and processes, provide greater control over management of IT assets and service contracts and boost overall productivity.

IT Hardware Maintenance and Support

Moving from vendor to third party support solutions will provide dramatic savings and improved operational efficiency. Future Generation Services partners with some of the largest independent IT asset lifecycle support providers in the world and addressing the challenges IT managers face, simplifying their responsibilities and reducing their management workload is the primary objective.

If your business is facing the challenge to:

  • Reduce IT hardware maintenance, repair and support costs
  • Maximize systems uptime and performance
  • Consolidate service vendors
  • Gain a greater level of control in managing IT assets and service contracts
  • Combine globally dispersed IT assets onto one service contract

Consider your challenges met.

"Cost effective IT hardware maintenance and support tailored to your exact requirements."

IT Hardware Maintenance and Support from Future Generation Services is more than a simple break/fix service, but rather a solution that helps businesses operate more efficiently and, in-turn, gain a competitive advantage in their respective industries by means of:

  • Competitively priced IT hardware maintenance and support services
  • Increased control of capital equipment expenses and a greater ROI from IT asset lifecycle extensions well beyond the OEM's End-of-Life (EoL)/End-of-Service-Life (EoSL) declaration
  • Tailored SLAs that allow optimisation of response and repair requirements for each IT asset
  • Enhanced service contract, service incident and IT asset management via the proprietary SMS cloud-based SaaS application, Supportal.

IT Hardware Maintenance and Support highlights:

  • Global service availability
  • 90+ owned and operated service centres worldwide
  • 600+ highly trained, full-time Field Engineers located worldwide
  • Level 3 & 4 global technical support via 60+ member Central Engineering Team
  • Comprehensive service assurance process
  • Tailored asset-level SLAs
  • Numerous methods for initiating a service request
  • Callback from Field Engineer within 30 minutes of service initiation
  • < 2-hour average response time
  •  < 4-hour average MTTR
  • Field engineers arrive on-site with tested parts in-hand
  • Documented escalation procedures
  • Strategic stocking locations for parts and complete systems
  • Secure Data Erasure options available
  • Fix-IT-First® policy
  • HotSparesSM process
"Raising the bar to help your business thrive"

Continually raising the bar through innovation and ongoing operational improvement is paramount in order to provide services that will truly help businesses thrive. When you choose Future Generation Services for your IT hardware maintenance and support, the innovation, service quality and reliability is evident from day one due to features such as:

  • Global Service Delivery Team that coordinates service initiation and ongoing support worldwide
  • Comprehensive service assurance process that ensures minimal risk when switching to third party service
  • Site audits for all new clients provide a complete and accurate inventory of IT assets upon service initiation
  • Fix–IT–First policy ensures service availability even if hardware was mistakenly not included on the contract
  • IT asset inventory and contract information are pre-loaded into Supportal on behalf of the client so they can hit the ground running
  •  Dedicated account management to make certain an exceptional level of support is provided at all times
  • Remote error alert/call-home, diagnostics and repair availability on Enterprise servers and storage arrays
  • Numerous convenient methods for initiating service requests
    • Online through Supportal
    • Telephone
    • Email
  • Strategic stocking locations for parts and complete systems
    • Global staging, testing and diagnostics centres
    • Regional staging, testing and diagnostics centres
    • Local staging, testing and diagnostics centres
    • On-site
  • HotSpares process ensures all spare parts are thoroughly tested and in like-new condition
  • Secure data erasure options available to ensure data security when parts are removed from client premises

Contact us to find out more about our support solutions services, or to talk to one of our experts.

Future Generation Partners

  • 3 Par
  • HP Gold Partner
  • Juniper Networks
  • Brocade
  • Symantec
  • VMWware
  • Microsoft
  • Veeam
  • Tintri
  • SilverPeak
  • Tegile
  • Rackspace Silver Partner
  • Pure Storage
  • Pulsant
  • HP Partner of the Year
  • Fortinet
  • Citrix
  • f5
  • Virtual Sharp
  • Emulex
  • Dell
  • Mimecast
  • IBM Business Partner
  • Cisco Systems
  • Accumuli
  • NetApp
  • Fusion Io
  • Software One
  • Portcullis